Customer Feedback Process

Dear Customers

We implemented in November an ongoing Customer Survey Feedback process that we do on select days in week by the senior management team. The purpose is to get your valuable feedback and implement ideas that address your concerns while you dine-in at our restaurants.

I am glad to share the feedback has been encouraging from 225 people who filled in our survey form at our 5 branches spread in chennai city. We are taking actions to address concerns you had shared on wash room cleanliness, food taste and customer service.

Our Marketing Manager will be calling individually each customer who had shared feedback to update you on the action taken as well as invite you back at Madurai Appu.

Please use the comment section in this blog to share your ideas with us. We are always eager to listen to you.

I will share more details on the survey data points in my later blog.

Thanks

Mansoor

Welcome

Dear Customer
It gives us immense pleasure to welcome you to our blog site.
We expect to share our ongoing and future plans, seek your feedback and make this blog an interactive medium with you. Do feel free to pen your thoughts and ideas on our blog as it will be valuable to us.

Regards

Mansoor Ahmed